From the list, select the device that you want to remotely administer > New Remote Assistance Session.
In the the Microsoft Endpoint Manager admin center.
Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device.
A web page opens to the TeamViewer site.
Select Log in to TeamViewer to authorize.
Select Connect, and accept the license agreement.
Select Tenant administration > Connectors and tokens > TeamViewer Connector.
Sign in to the Microsoft Endpoint Manager admin center.
To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps:
TeamViewer is not supported on GCC High environments.
Also, user or device groups assigned an Intune role within a scope can also request remote assistance. Users with this role are not limited by any Intune role within a scope.
Request Remote Assistance: Allows administrators to start a new remote assistance session for any user.
Update Remote Assistance: Allows administrators to modify the TeamViewer connector settings.
The Intune administrator in the Endpoint Manager admin center must have the following Intune roles: For more information, see Unlicensed admins. You can give administrators access to Microsoft Endpoint Manager without them requiring an Intune license. The administrator configuring the TeamViewer connector must have an Intune license.
Android Enterprise personally owned devices with a work profile (BYOD).
This articles shows you how to configure TeamViewer within Intune, and how to remotely administer a device. TeamViewer is a partner program that you purchase separately. Devices managed by Intune can be administered remotely using TeamViewer.
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